Exchanges & Returns


If you are not completely satisfied with your purchase when it arrives, you can request a return within 7 days of receiving your order. Please check our returns policy below and email for your return authorisation number.

In the interest of hygiene and for your protection we do not accept returns of, or refunds on pierced earrings or jewellery sets containing earrings.

All items must be sent back to us in the original packaging provided. Customers must cover the costs of returns, we recommend sending via a trackable service and obtaining proof of purchase. Of Haides is not responsible for any lost returns. 

Items must not be soiled. Items must not be worn or have been used. 

All sale items have a No Returns policy

You cannot return items that have been made to order, pre-ordered or customised for you.

Accepted returns can only be credited to the original payment method.

Unfortunately are unable to refund your original shipping costs.

Where an alternative is required, we will always offer exchanges if in stock. 

We reserve the right to refuse returns that do not meet our store policy or orders placed in bad faith.

Faulty Goods

All items are quality checked before leaving our London fulfilment centre. If you receive an item that is faulty, please email our Customer Service team ( within 7 days from the date you received it. Please include a photo and description of the fault.

We will arrange a replacement for you. 

Items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

Please get in touch if you have questions or concerns about your specific item -




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